Zendesk AI Summit 2025
Join 20,000+ leaders at our biggest digital event to see how AI delivers resolutions at scale.
Trusted by 100,000+ companies
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Report

Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

Recognized for innovation, vision, and consistent execution in AI-powered service.

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Zendesk AI Summit

Top innovators and leaders from LinkedIn and OpenAI shared how they’re making
AI work in the real world. Explore their insights, deep dives, and new products
on-demand.

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Introducing Zendesk Voice AI agents

AI agents that are purpose-built for
the voice channel and designed to understand natural speech, take action, and resolve issues without needing to escalate.

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Introducing Zendesk Admin Copilot

The only proactive AI assistant built
for admins—delivering a personalized digest to highlight priorities,
a conversational assistant, and
carrying out approved changes.

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Introducing Zendesk IT asset management

Native IT asset management
brings real-time tracking, faster troubleshooting, and proactive lifecycle management—directly from your service desk.

The #1 service solution

Powering 100,000+ of the best customer and employee experiences

service

customer experience

301%

Average ROI

Customers achieved over three years

$23

Million

Net present value customers reached over three years

6

Months

Time it took for customers to receive payback

Make employee service effortless

Our employee service solution with Zendesk AI makes it simple for teams to get the help they need and stay efficient at scale.
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